Refund policy

Last Updated: November 5, 2026

At FeelEasy, customer satisfaction is important to us. We aim to make your shopping experience simple, reliable and enjoyable. Please read our return and refund policy before placing an order.

1. Return Eligibility

FeelEasy offers a 3-day voluntary return request window from the date your order is delivered, subject to the conditions below and any applicable statutory consumer rights.

To qualify for a standard voluntary return:

The product must be unused and in its original condition.
Original packaging and accessories should be included where reasonably required.
Proof of purchase or an order number must be provided.
The product must meet any applicable return eligibility conditions.

Important for UK customers: For most online purchases, consumers have a statutory right to cancel within 14 days after delivery, subject to legal exceptions. Our 3-day voluntary return window does not restrict these rights or your rights concerning faulty or misdescribed goods.

2. How to Request a Return

To request a return, email us at:

feeleasyglobal@gmail.com

Please include your order number, product name, reason for return and photographs where relevant.

Our support team will review your request and provide appropriate return instructions.

3. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Provide your order number, a description of the problem and photographs where available.

Depending on the circumstances and applicable consumer law, we will arrange an appropriate remedy, which may include a replacement, repair or refund.

4. Non-Returnable Products

Certain products may be excluded from voluntary returns where permitted by law, including:

Personalised or custom-made products.
Certain unsealed hygiene-sensitive products.
Products that have been damaged through misuse.
Other products covered by applicable legal exemptions.

These exclusions do not affect statutory rights relating to faulty or incorrectly described goods.

5. Refund Processing

Once an eligible return has been received and assessed, we will notify you of the refund status.

Approved refunds will normally be issued through the original payment method, where possible.

Refunds will be processed within any timeframe required by applicable consumer law. For eligible UK cancellations, refunds are generally due within 14 days of receiving the returned goods or evidence that they have been sent back.

Additional time may be required for your bank or payment provider to display the refunded amount.

6. Return Shipping Charges

FeelEasy offers free standard shipping on eligible orders.

Return shipping arrangements are separate from outbound delivery and will be communicated to customers when return instructions are provided.

Where the law requires FeelEasy to cover return shipping, we will do so. For other returns, any applicable charges will be disclosed in accordance with consumer protection requirements.